Finding Reliable Movers

Finding reliable movers in part involves avoiding rogue movers, who typically work like this:  Without ever visiting your home or seeing the goods you want moved, they give a low-ball estimate over the phone or Internet.  Once your goods are on their truck, they demand more money before they'll deliver or unload them.  They hold your goods hostage and force you to pay more—sometimes much more than you thought you had agreed to—if you want your possessions back.

Your best defense is to recognize a rogue mover before they have your goods. Here are the "red flags" to look out for:

• The mover doesn't offer or agree to an on-site inspection of your household goods and gives an estimate over the phone or Internet—sight-unseen.  These estimates often sound too good-to-be-true.  They usually are.
• The moving company demands cash or a large deposit before the move.
• The company's web site has no local address and no information about licensing or insurance.
• The mover claims all goods are covered by their insurance.
• When you call the mover, the telephone is answered with a generic "Movers" or "Moving Company," rather than the company's name.
• Offices and warehouse are in poor condition or nonexistent.
• On moving day, a rental truck arrives rather than a company-owned and marked fleet truck.

Contacting, interviewing, collecting and gathering information on the moving company directly is very important but that’s just the beginning. Continue your research by gathering additional information from outside sources. Here are some additional tips to help you find a reliable mover:

• Ask for recommendations from neighbors, friends, and relatives regarding the mover.
• Check with the Better Business Bureau regarding the mover.
• Find out what the mover’s responsibilities are for damages that may occur to your belongings.
• Ask if the mover has a dispute settlement program.
• Obtain estimates from at least three movers, and compare cost and all other services to be provided by the mover.
• Check to determine whether the mover is registered with FMSCA, and has a USDOT number, or in Canada that they are certified by the Canadian Association of Movers.
• Find out how and when pickup and delivery of your household goods will occur.
• Ask the mover how they can be contacted before the move, during the move, and after the move.
• Adequately insure your belongings.

By following the information above you will greatly reduce the risk of being cornered by a dishonest mover and help with finding reliable movers. We will continue to add articles, resources and contact information to help you in the event you end up in a dispute with your mover.